Insights

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12 brand trends to watch in 2023

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How an experience designer unlocked years of creative frustration with AI art

by Cory Cruser

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Fostering innovation
in a hybrid work environment

by Rick Wise

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Rethinking a company’s soul

by Rose Baki & Simon Glynn

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The trends that will dominate 2022

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How to successfully fill the shoes of a larger-than-life founder

by Brendán Murphy

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How the pandemic provides unique opportunities for new leadership in travel

by David Mayer

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The power of physical experiences to connect with customers

by Fabian Diaz & Clemens Schrenk

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Creating sensitive digital experiences in a world of physical separation

by Dan Clay & Rupesh Patel

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Four keys to onboarding excellence

by Dan Clay

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As customers begin to shop through voice assistants, what can brands do to stand out?

by David Mayer & Nick Harrison

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How conversational commerce will change the world of retail

by David Mayer

Sense Perspective

Sensitive Technology

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The innovation of ‘huh?’

by Taddy Hall

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Lippincott Icons — 75 years in the making

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Forbes Innovation Leaders: Meet Chris Colborn — creator, builder and Lippincott CXO

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What we see when we see Google design

by Connie Birdsall

Sense Perspective

Jobs-Based Innovation

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Why tomorrow’s customers won’t shop at today’s retailers

by Dan Clay

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Don’t disconnect from the ‘delocated’ customer of the future

by Dan Clay

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The “gig economy” — brace yourself for a new revolution

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The Uberization of the banking industry

by Ian Wood

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Innovate the experience, not just the product

by Rick Wise

Sense Perspective

The Power of Selective Excellence