If Go-to Brands work differently and are created and managed differently, then we’ve got to change how we measure them, too.
That’s why we created Brand Aperture™ — a suite of intuitive tools specifically tailored to the task of building and sustaining Go-to Brands — to measure and manage brand performance.
At its core is the Go-to Brand diagnostic, which does two key things: measures brand performance on key metrics and provides guidance for brand-building. It was built with an initial knowledge base covering 500 brands collectively, and is continuing to grow.
Brands included in the Brand Aperture™ Diagnose launch
Customers collectively rating these brands
Countries whose markets are represented (and growing)
Through our work with consumer and business market clients, we’re able to constantly add data through incremental research using the same frameworks and metrics. In turn, that new data provides exponentially more methodologies for measuring brand performance, everything from calculations of balance-sheet intangible values to lists of metrics that measure abstract concepts like esteem.
Brand Aperture™ Diagnose provides critical insights to build more meaningful relationships with your customers.
More than another index
In Brand Aperture™, we did much more than develop another index. We created an insight-driven diagnostic tool that creative leaders can leverage to build more meaningful relationships with their customers. At the core of Brand Aperture™ is Diagnose, the Go-to Brand diagnostic, which uses three distinct approaches to give a prescriptive view of brand performance and deliver a set of quantitative evaluations and insights.
And because those insights are actionable, directive and future-focused, brands know exactly what to express and how to innovate. Ultimately, Brand Aperture™ Diagnose provides practical ways to drive immediate and far-reaching impact.
Brand Aperture™ Diagnose delivers a collection of prescriptive views of brand performance based on factors that we know to drive revenue growth and business resilience:
- Brand profile
In this view we measure brand performance today and what it takes to improve, using connection and progress as the core metrics of a Go-to Brand. Both metrics are triple analyzed to find their current performance strength, areas for growth, and the cost/value ratio, which helps contextualize customer price perceptions.
This is also where brands are classified in one of four categories (Transactional, Comfort, Enabling or Go-to) based on their current ability to build connection and enable progress.
- Connection and progress scores across users and prospects
- Drivers of connection and progress
- Marketing funnel
- Word associations
- Comments from promoters and detractors
- Brand perception by demographics
- Perceived brand value
- Go-to classification and ranking
- Emotional depth
In this view we reveal how people feel when interacting with a brand, recording the emotions associated with it and their intensity (via the reaction speed). We also collect verbatim comments from brand enthusiasts and rejectors; when paired with the quantitative data, we get an insightful picture of how people feel.
- Emotional profile
- Emotions across the experience
- Emotion comparison
- Emotional ranking
- Future readiness
This view’s metrics focus on the brand’s momentum, asking if a brand’s best days are ahead or behind it. We can also assess a brand’s fitness to serve the customer of the future, based on the future trends that we can anticipate.
- Performance across future drivers of connection and progress
- Brand momentum
- Future readiness rankings
- This rigorous approach rests on several foundations:
- A robust and large scale research design and field exercise, the latest in a series of brand-performance exercises dating back nearly 10 years;
- Hypothesis-led analytical frameworks, based on decades of brand-building experience and academic research, and validated by evaluating the relative business performance of the Go-to Brands as defined by the fieldwork results;
- Individual metrics selected for their statistical correlation with the core outcome metrics of connection and progress; and,
- A balance of outcome and driver metrics to inform both performance tracking and direction-setting.
Brand Aperture™ Diagnose is available as a single interactive tool, allowing you to compare your brand against any others in the knowledge base and on any or all of the dimensions above. The diagnostic works seamlessly across categories (just as many Go-to Brands do), so you can easily compare bank brands, tech brands, retail brands, and many more.
In addition to the Diagnose, Brand ApertureTM provides a comprehensive suite of measurement tools to build and sustain Go-to Brands:
Our valuation approach delivers a clear evaluation of a brand’s current and potential value — not based on financial statements but instead grounded in the reality of how the brand works in the marketplace. It’s a direct measure of the brand’s power to shift customer demand, providing not just a valuation but also a direction. It provides a sense of where the brand should invest, based on the strongest drivers in the market, in order to maximize value over time.
A deep understanding of your target group is critical to building the connection of a Go-to Brand and to delivering progress against the specific struggles faced by that group. Our segmentation approach defines distinct groups of people based on the dimensions most directive of connection and progress, focusing both on insight about people in order to shape the brand strategy and on how to influence people’s behaviors to activate it.
The ideas and frameworks for Go-to Brands apply to colleagues as well as to customers. Colleagues want to feel a connection, a shared identity, with the place where they work. And they want to make progress in their lives and careers, both for themselves and in terms of their impact on customers and the broader world. So we bring the same frameworks into the organization to help you become a Go-to Brand employer for your colleagues, as well.
Too often, all of these insights and approaches work against the grain, unrelated to the traditional metrics used in the brand trackers and KPIs. We use Brand Aperture™ to provide a comprehensive brand management and measurement system, so that what you track and reward is aligned with what will create impact for your business.
Take an in-depth look at the full report
Today’s customer expectations are not what customers will look for tomorrow. Get the full picture of what success requires to stay ahead.DOWNLOAD